Job Summary:
We are looking for a Level 3 Support Engineer to join our team supporting Atlassian-based enterprise products. You will act as the escalation point for complex customer issues, working closely with developers and QA engineers to analyze, troubleshoot, and resolve critical production incidents. This role requires strong experience with Java, Atlassian Plugin Framework, and enterprise support practices.
Key Responsibilities:
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Handle complex issues escalated from Level 1 and Level 2 support teams.
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Investigate root causes by reproducing, debugging, and analyzing application and server logs.
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Collaborate with the development team to provide long-term fixes and product improvements.
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Troubleshoot issues related to Atlassian applications (Jira/Confluence) in Server/DC environments.
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Manage patch releases and coordinate with QA to validate fixes.
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Support customer deployments, upgrades, and integrations.
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Maintain detailed technical documentation and contribute to the internal knowledge base.
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Participate in incident reviews to improve reliability and customer experience.
Required Skills & Experience:
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4–7 years of experience in enterprise software support or application support.
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Strong hands-on experience in Java 11+, Spring, and REST APIs.
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Familiarity with Atlassian SDK, Atlassian Plugin Framework, and Active Objects.
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Experience with Maven, Git/Bitbucket, and Bamboo/Jenkins pipelines.
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Proficiency in Linux environments, bash scripting, and log analysis (Log4j2, Tomcat, etc.).
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Working knowledge of SQL and database performance debugging.
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Understanding of thread safety, clustering, and Data Center scalability concepts.
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Excellent debugging and communication skills to work effectively with global teams.
Nice to Have:
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Exposure to Atlassian Marketplace apps.
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Familiarity with Lucene or OpenSearch.
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Prior experience in L3/Developer Support for enterprise Java products.
If you are interested in this opportunity, please share your resume at careers@techgrit.com.
Required Technical Skills
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APIs, ES6-JavaScript, Node.js, Express framework, MongoDB,JavaScrip Framework(Angular with Typescript-2-10/ ReactsJS with Redux), MongoDB, RESTful micro-services, HTML5, and CSS3
About TechGrit
TechGrit is a Dallas, USA-based business, with a development centre located in Hyderabad, India, that develops custom software for small to mid-range businesses. TechGrit creates highly customized software products for healthcare and other markets throughout Dallas and the US.
Our Mission:
To deliver high-quality and cost-effective software solutions that help companies and entrepreneurs achieve
their goals and stay ahead of the competition.
Our Vision:
To deliver high-quality and cost-effective software solutions that help companies and entrepreneurs achieve
their goals and stay ahead To be the most trusted technology partner for our customers, accelerating their business growth through innovation, reliability, and excellence by best-in-class people. of the competition.
Our Core Values:
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Customer Obsession
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Excellence
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Innovation
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Teamwork
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Integrity
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Empathy
Join TechGrit and be part of a team that values innovation, excellence, and teamwork. We are committed to
creating an inclusive environment where all employees feel valued and respected. If you are passionate and
want to contribute to our mission and vision, we would love to hear from you.