Job Summary:
The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our
clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely
problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer
to deliver advanced support, maintain product performance, and enhance customer satisfaction.
Job Description:
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Provide effective customer service by leveraging in-depth knowledge of company products.
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Collaborate with cross-functional teams to surpass customer service expectations.
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Troubleshoot installation and testing issues across various programming languages and build environments.
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Escalate issues to R&D team and the Support Manager based on severity, ensuring timely communication with customers regarding the status and resolution progress.
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Share technical expertise and best practices with both customers and the support team, fostering a culture of continuous learning.
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Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
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Collect customer feedback on features, bugs and other areas of importance and deliver this information to our Product team.
Required Experience:
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Minimum 8 years in a customer-facing technical role within a software organization
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Fluent in written and spoken English
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Flexible to support EU or US time zones
Required Technical Skills:
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Advanced proficiency in PHP and Apache-based web applications.
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Strong understanding of Linux and Windows operating systems.
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Solid experience with containerization technologies (Docker).
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In-depth knowledge of database systems, including MySQL and Cassandra.
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Hands-on experience with scripting languages, network protocols, and database performance tuning.
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Proficient in using JIRA for issue tracking and case management.
Required Soft Skills:
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Strong capability in remote troubleshooting and system diagnostics
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Excellent written, verbal, and presentation communication skills
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Proven analytical and problem-solving abilities
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Able to work independently and collaboratively in cross-functional teams
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Skilled at managing multiple products and technologies simultaneously
If you are interested in this opportunity, please share your resume at careers@techgrit.com
Required Technical Skills
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APIs, ES6-JavaScript, Node.js, Express framework, MongoDB,JavaScrip Framework(Angular with Typescript-2-10/ ReactsJS with Redux), MongoDB, RESTful micro-services, HTML5, and CSS3
About TechGrit
TechGrit is a Dallas, USA-based business, with a development centre located in Hyderabad, India, that develops custom software for small to mid-range businesses. TechGrit creates highly customized software products for healthcare and other markets throughout Dallas and the US.
Our Mission:
To deliver high-quality and cost-effective software solutions that help companies and entrepreneurs achieve
their goals and stay ahead of the competition.
Our Vision:
To deliver high-quality and cost-effective software solutions that help companies and entrepreneurs achieve
their goals and stay ahead To be the most trusted technology partner for our customers, accelerating their business growth through innovation, reliability, and excellence by best-in-class people. of the competition.
Our Core Values:
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Customer Obsession
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Excellence
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Innovation
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Teamwork
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Integrity
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Empathy
Join TechGrit and be part of a team that values innovation, excellence, and teamwork. We are committed to
creating an inclusive environment where all employees feel valued and respected. If you are passionate and
want to contribute to our mission and vision, we would love to hear from you.